Job Title Operations Executive
Location Arthur House, 41 Arthur Street, Belfast (hybrid working)
Salary band £24,000-£28,000 (full time salary, depending on experience)
Hours Full time, 35 hours (4/4.5 days considered)
Reporting to Head of Engagement
Role Overview
We’re looking for a highly organised and positive Operations Executive to join our growing team. Reporting to the Head of Engagement, you will play a key role in delivering our engagement strategy, supporting our signatory organisations and driving both retention and growth.
A creative and solutions-focused thinker, you’ll bring fresh ideas to enhance how we work and engage with our signatory organisations. As part of our operations team, you’ll be at the centre of activity – coordinating communications, assisting with events, supporting assessments, and ensuring our administrative processes run seamlessly.
This is an exciting opportunity for someone eager to develop their career within a purpose-driven organisation and contribute to a range of impactful projects. As Diversity Mark continues to grow, high-performing individuals in this role will have a clear opportunity to progress into an Operations Manager position within approximately three years.
Key Responsibilities
Engagement Support: Work closely with the Head of Engagement to help deliver the engagement strategy, ensuring signatory organisations and partners feel supported and informed.
Communications: Support signatory communications, including email updates, newsletters, and resources that promote engagement and best practice.
Events & Opportunities: Assist in planning and delivering online and in-person events, workshops, and engagement activities.
Digital & Social Media: Support social media content creation and scheduling, ensuring regular and consistent communication across channels. Keep the Diversity Mark website up to date with news, events, and signatory achievements.
Quarterly Assessment Support: Assist in coordinating the quarterly assessment process, ensuring timelines, documentation, and communications are well managed.
Administration & Operations: Provide general administrative support, assist with reporting processes to track key performance metrics, and support effective debt management and recovery processes.
About You
You’re a team player who takes initiative and learns quickly. You’re organised, creative, and people-focused, with a genuine passion for purpose-driven work. You enjoy bringing fresh ideas to your projects, managing multiple tasks with care, and seeing your work make a difference. You’re motivated by collaboration and love helping others succeed in a positive, team-oriented environment.
Essential Skills & Qualities:
- Minimum of two years’ experience in an operations or customer service role, with a strong focus on client satisfaction
- Excellent attention to detail and a commitment to high standards of accuracy
- Strong written and verbal communication skills, with the ability to engage effectively at all levels
- Fast learner, adaptable to new systems, tools, and processes
- Demonstrated ability to take ownership and deliver results both independently and within a team
- Collaborative team player with excellent interpersonal and relationship-building skills
- Highly organised and proactive, with the ability to manage multiple priorities and meet deadlines
- Conscientious, dependable, and dedicated to delivering high-quality work
- Full UK driving licence and access to a vehicle, as travel may be required
Desirable: - Experience supporting marketing activities, including social media scheduling and content management
- Confident using digital design tools such as Canva
- Confident using Microsoft Excel (or equivalent) and adaptable to digital tools
- Experience coordinating or supporting event planning and logistics
- Familiarity with CRM platforms to manage contacts and track engagement
Training will be provided
What We Offer:
Our People Matter to Us - Competitive employer pension contribution of 8%
- 25 annual leave days plus 11 statutory bank holidays (pro-rata if part time)
- Hybrid working – minimum of 1 full day per week in the office, with a preference of 2
- 35-hour working week (full time)
- Annual duvet day
- Birthday day off
- Company sick pay
- Enhanced maternity pay
- Time in Lieu
- Training and development opportunities
- Private medical insurance (after probation period)
Join us and help shape the future of inclusivity in Northern Ireland workplaces.
Diversity Mark is an accreditation recognising excellence in diversity and inclusion in the workplace and has been supporting organisations for over eight years. Employers representing one in four of the Northern Ireland workforce alone have committed to building more inclusive workplaces through this framework. Diversity Mark is delivered by a dedicated team of four and supported by 24 Independent Assessors. It operates as a charity and forms part of the wider WiB Group.
Please send your CV and a short cover email to nancy@diversity-mark-ni.co.uk with the subject “Operations Executive” by midnight on Sunday 30th November.
Interviews will be held on Tuesday 9th December. If you are unable to attend on this date, please mention this in your cover email, and we will do our best to offer an alternative.
If you have relevant experience and a great attitude, we encourage you to apply even if you do not meet every single requirement.
We’re committed to building a diverse and balanced team. Within our Group we’re currently underrepresented by men, therefore we especially encourage applications from men.
Diversity Mark is an integral part of The WiB Group. The WiB Group is an umbrella group of social enterprises that are dedicated in the mission to help create an inclusive prosperous economy.
