Job Description
Job Title: Head of Engagement
Location: Arthur House, 41 Arthur Street, Belfast (hybrid working)
Salary band: £38,000 – £48,000 (depending on experience)
Hours Full time: 35 hours (part time considered)
Reporting to: Diversity Mark Director
Role Overview:
We have an opportunity for a dynamic, enthusiastic and forward-thinking individual with a positive energy and passion for building strong relationships to join our team. This person will lead our signatory engagement strategy and oversee the independent assessment process.
This pivotal role involves building high levels of engagement and retention among signatory
organisations, alongside maintaining high levels of satisfaction among both signatories and
Assessors. This will be achieved by delivering clear, timely and consistent communication,
meaningful engagement opportunities and a streamlined accreditation and assessment experience.
The ideal candidate will be a confident communicator and a natural relationship builder. They must have excellent organisational skills and a proactive mindset, always considering if there are more effective ways to work. We use a digital platform for accreditation applications and assessments so they must be comfortable using digital systems. This role reports to the Director and is supported by the Communication and Engagement Executive, who the successful candidate will have responsibility for managing.
Key Responsibilities:
Signatory Engagement
Develop and implement the organisation’s signatory engagement strategy, focusing on
strengthening support and timely communication throughout the pre- and post-assessment stages.
Assessment Oversight
Oversee the quarterly independent assessment process to ensure it operates efficiently and remains supportive, accessible, and user-friendly. Ensure clear and consistent communication while maintaining strong levels of satisfaction among both signatories and Assessors.
Event Coordination
Plan, coordinate and host signatory engagement events (currently quarterly in person and monthly online events) to build community and enable best practice sharing whilst collaborating with any relevant partner organisations. Support the Director with the annual Diversity Mark Summit.
Stakeholder Engagement
Actively participate in signatory, partner, and supporter events to strengthen relationships, enhance visibility and promote ongoing collaboration and best practice sharing.
Digital Platform Oversight
Ensure users can confidently navigate and use our digital platform for accreditation applications and assessments. Provide helpful support to signatories and Assessors and share feedback/suggestions to help us make ongoing improvements to the platform.
Team Leadership & Collaboration
Provide day-to-day support and leadership to the Communication and Engagement Executive, with regular 1 to 1s to support their professional development. Work closely with the Head of Business Development to align engagement efforts with the business development strategy to support organisational growth.
Group Representation and Collaboration
Represent the organisation at WiB Group Heads meetings, contributing insights and aligning
Diversity Mark initiatives with the broader strategic goals of the group.
Person Specification
Essential:
- Five years proven experience in stakeholder engagement and relationship management,
delivering high levels of customer care, gained through roles such as project management,
client account management or similar. - Excellent organisational and time management skills, with the ability to manage multiple
priorities effectively. - A positive, proactive attitude with a willingness to take ownership and contribute to a
collaborative team environment. - Strong interpersonal and communication skills, with the ability to inspire and influence, and
experience of presenting confidently to diverse audiences. - Demonstrated initiative and ability to improve systems, processes and approaches
- Proficiency in Microsoft Excel (or equivalent spreadsheet software) for tracking, analysis and reporting.
- A full, clean driving licence and access to a car, as some travel may be required.
Desirable:
- Experience in an Equality, Diversity and Inclusion role or a good understanding of diversity
and inclusion within the workplace. - Experience in planning and managing events (in-person and/or virtual).
- Line management experience.
- Experience working in a membership or accreditation-based organisation.
- Marketing skills including use of tools such as Mailchimp, Canva, Instagram, LinkedIn
What We Offer:
Our People Matter to Us
- Competitive employer pension contribution of 8%
- 25 annual leave days plus 12 statutory bank holidays (pro-rata if part time)
- Hybrid working – minimum of 1 full day per week in the office, with a preference of 2
- 35-hour working week (full time)
- Annual duvet day
- Birthday day off
- Company sick pay
- Enhanced maternity pay
- Time in Lieu
- Training and development opportunities
- Private medical insurance (after probation period)
Join us and help shape the future of inclusivity in Northern Ireland workplaces
Diversity Mark is an accreditation for diversity and inclusion in the workplace and has been
supporting organisations for over eight years. Nearly 200 employers, representing one in four
employees in Northern Ireland, are now part of this commitment to building inclusive workplaces.
Diversity Mark is currently run by a dedicated team of four and supported by 17 independent Assessors. It operates as a charity and forms part of the wider WiB Group.
We are committed to fostering a diverse and inclusive workplace and we encourage applications from men and people with disabilities, who are currently underrepresented in our Group.
Send your CV and a short cover email to christine@diversity-mark-ni.co.uk with the subject “Head of Engagement Application” by noon on Monday 7th July 2025.
Interviews will be held on Wednesday 16th July 2025. If you are unable to attend on this date, please mention this in your cover email, and we will do our best to offer an alternative.
If you have relevant experience and a great attitude, we encourage you to apply even if you do not meet every single requirement.
